Effective Date: June 30, 2026
Last Updated: June 30, 2026
Welcome to Indore Taxi, a premium taxi booking service operated by My Tours & Travels. By accessing our website, contacting us by phone, WhatsApp, email, or booking any of our taxi services, you agree to comply with these Terms & Conditions. Please read them carefully before using our services.
1. About Indore Taxi
Indore Taxi provides reliable and professional transportation services including local taxi booking, airport transfers, railway station pickups, outstation taxi services, one-way trips, round trips, corporate travel, and customized travel solutions across Indore, Madhya Pradesh, and nearby destinations.
Our goal is to deliver safe, comfortable, punctual, and transparent taxi services while ensuring a smooth booking experience for every customer.
2. Acceptance of Terms
By using our website or booking a taxi through Indore.Taxi, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
3. Booking Policy
Customers can book a taxi through our website, phone call, WhatsApp, or email.
A booking is considered confirmed only after it has been accepted by our team. In certain cases, advance payment may be required to confirm the booking.
Customers are responsible for providing accurate information, including pickup location, destination, travel date, travel time, and contact details.
Incorrect or incomplete information may result in delays or cancellation of the booking.
4. Pricing and Payment
All fares are quoted in Indian Rupees (INR).
Taxi charges depend on factors such as:
- Travel distance
- Vehicle category
- Trip duration
- Waiting time (if applicable)
- Toll taxes
- State taxes
- Parking charges
- Airport entry fees
- Night charges (where applicable)
Unless specifically mentioned during booking, tolls, parking fees, and state taxes may be charged separately.
Payment can be made using approved payment methods offered by Indore.Taxi.
5. Cancellation Policy
Customers may cancel their booking before the scheduled pickup time.
Cancellation charges may apply depending on:
- Time of cancellation
- Vehicle type
- Driver assignment
- Distance already travelled by the driver
If a driver has already reached the pickup location or has started travelling toward the pickup point, applicable charges may be deducted.
Refunds, where applicable, will be processed within a reasonable period using the original payment method whenever possible.
6. Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Arrive at the pickup location on time.
- Treat the driver with respect.
- Follow all applicable laws during the journey.
- Avoid carrying illegal or prohibited items.
- Avoid damaging the vehicle.
- Ensure children travel under appropriate supervision.
Customers are responsible for any damage caused to the vehicle due to negligence or misuse.
7. Driver Responsibilities
Our drivers are expected to:
- Arrive on time whenever reasonably possible.
- Drive safely and responsibly.
- Follow traffic regulations.
- Maintain professional conduct.
- Assist customers with reasonable travel needs.
Unexpected delays due to traffic, weather conditions, road closures, or government restrictions may occur.
8. Delays and Force Majeure
Indore.Taxi shall not be held responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including but not limited to:
- Heavy traffic
- Natural disasters
- Floods
- Road closures
- Government restrictions
- Vehicle breakdowns
- Public strikes
- Accidents
- Extreme weather conditions
We will make every reasonable effort to provide alternative arrangements whenever possible.
9. Luggage Policy
Passengers are responsible for ensuring that their luggage complies with the capacity of the booked vehicle.
Large or excess baggage should be disclosed during booking.
Indore.Taxi is not responsible for loss, theft, or damage to personal belongings left inside the vehicle after completion of the journey.
Customers are advised to check the vehicle before leaving.
10. Prohibited Activities
Customers must not:
- Smoke inside the vehicle unless permitted by law.
- Consume illegal drugs or prohibited substances.
- Carry hazardous materials.
- Carry weapons prohibited by law.
- Damage vehicle interiors.
- Misbehave with the driver.
- Use the service for unlawful activities.
Violation of these conditions may result in immediate termination of the ride without refund.
11. Limitation of Liability
While we strive to provide reliable transportation services, Indore.Taxi shall not be liable for indirect, incidental, special, or consequential losses arising from:
- Travel delays
- Missed flights or trains
- Traffic congestion
- Weather-related disruptions
- Customer-provided incorrect booking information
- Circumstances beyond our reasonable control
Our liability, where applicable, shall be limited to the amount paid for the booked service.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
13. Intellectual Property
All content available on the Indore.Taxi website, including text, graphics, logos, images, designs, icons, and branding, is the property of My Tours & Travels unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Website Availability
We strive to keep our website available at all times.
However, we do not guarantee uninterrupted access due to maintenance, technical issues, server downtime, or circumstances beyond our control.
15. Changes to These Terms
Indore.Taxi reserves the right to update or modify these Terms & Conditions at any time.
Changes become effective immediately after being published on this page.
Customers are encouraged to review these Terms periodically.
16. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the competent courts located in Indore, Madhya Pradesh.
17. Contact Us
If you have any questions regarding these Terms & Conditions or our services, please contact us.
Business Name: My Tours & Travels (Indore.Taxi)
Website: https://www.indore.taxi
Email: booking@indore.taxi
Phone: +91 99935 34100
Business Address:
LG 3 Royal Glory, GF 29–30, Scheme No. 54, Sayaji Square, Vijay Nagar, Indore – 452010, Madhya Pradesh, India.
Business Hours:
Monday to Sunday – 24 Hours
Frequently Asked Questions
When is my taxi booking confirmed?
Your booking is confirmed only after receiving confirmation from the Indore.Taxi team via phone, WhatsApp, email, or other official communication.
Can I cancel my booking?
Yes. You may cancel your booking before the scheduled pickup time. Cancellation charges may apply depending on the booking status.
Are toll taxes included in the fare?
Unless specifically stated during booking, toll taxes, parking charges, airport entry fees, and applicable state taxes may be charged separately.
What happens if my flight or train is delayed?
Please inform us as soon as possible. We will make reasonable efforts to adjust your pickup, subject to driver availability.
Who should I contact for booking support?
You can contact our support team by calling +91 99935 34100 or emailing booking@indore.taxi for any booking or service-related assistance.